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Supervising and Managing People

Your ability to lead people will improve as a direct result of active participation in this proven seminar. An industrial-strength instructor with deep and broad practical experience will start with your challenges and end with your personal action plans for progress. Early registration will reward you with an advance mailing of the very practical text, The Competent Leader, by Flaherty and Stark.

About This Seminar

Minimal, but powerfully helpful theory on leadership will quickly set the stage for first hand examination of the leadership and people issues most pressing and relevant to the attendees. Practical application to current issues is possible for all participants because of the instructor’s breadth of experience and commitment to follow through.

Who Should Attend

Any leader wishing to acquire proven skills for improving ones ability to accomplish results through people.

You Will Learn

  • The Model of Organizational Effectiveness (Vroom, Yale)
  • Ten proven practices for leadership success
  • The implications of the changing role of supervisors in the 21st century
  • How to set meaningful goals with your people
  • Effective communication skills (not just theory)
  • A five-step coaching process
  • How to adapt your leadership approach to differing people with differing talents and to the same person whose abilities vary with different tasks
  • A five-step process for dealing with conflict (that works with teenagers!)
  • “Ken’s Korralaries”
  • How to confront conflict constructively

Program Faculty

Kenneth Hall, formerly Director, Organizational Performance Development for PPG Industries, has more than 35 years experience in human resource management. His entire corporate career was spent in PPG Industries, which has consistently been named one of the 100 best managed manufacturing companies in the world. After 13 years in plant and divisional level human resource positions, Mr. Hall joined the PPG Corporate Training and Executive Development Department and has been active in leading PPG leaders at all levels to increased performance. He is especially well qualified to teach leadership principles and the skills needed for effective teamwork.

Mr. Hall has a BA in Labor-Management Relations from the Pennsylvania State University, served two years active duty as a U. S. Naval Officer, and has taught graduate level courses at LaRoche College in Pittsburgh. He is a former member of The Conference Board Council on Development Education and Training.

Outline

I. The Changing Role of Supervisors

  • Ten proven practices for leadership success
  • Good boss/bad boss exercise
  • In-class assessment—Which leadership skills are most important to this class?

II. Vroom’s Model of Organizational Effectiveness

  • Leadership styles—Lefton
  • Situational leadership—Hersey/Blanchard
  • Team competition
  • What to do “before, during and after”

III. Communications

  • Words, tone of voice, non-verbal behavior
  • Five-step coaching process—Lefton
  • Skill practice workshop

IV. Goals and Supervisory Leadership

  • Goal setting
  • Performance management
  • Performance feedback
  • Skill practice workshop

V. How to Manage Constructive Criticism

  • Five-step process for managing conflict
  • Workshop—skill practice

VI. Competent Leader Analysis

  • Most practical insight
  • Most useful insight
  • Most meaningful lesson learned

VII. Individual Action Planning for Back Home Application