University of Pittsburgh

Faculty

Dennis Galletta

Professor of Business Administration

Office: 232 Mervis Hall
Phone: 412-648-1699
E-mail: galletta@katz.pitt.edu
Homepage: www.pitt.edu/~galletta

Degrees

BS in Accounting, Gannon College
MBA, Gannon University
PhD in MIS, University of Minnesota

Courses Recently Taught

BMIS 2411 Information Systems
BMIS 2801 Information Systems
BSPP 2022 Project Course BMIS 3019 Human-Computer Interaction

Interest Group

Management Information Systems

Profile

Prior to arriving at Katz, Dennis Galletta was an instructor of business administration at Penn State-Erie. Before his academic career began, he was a staff accountant at two CPA firms in Erie, Pa. His general research interest is in the area of human-computer interaction, with specific attention to user attitudes, behavior, and performance. Teaching interests include human-computer interaction and electronic commerce. Galletta is a member of AIS, AICPA, PICPA, ACM, and the Academy of Management. He is currently the Past President of AIS, a 4,000-member global association of information systems professors.

Research Interest Areas

Information Systems

Recent Publications

Moody, G. and Galletta, D.F. "I'm losing patience with your site: the impact of information scent and time constraints on effort, performance, and attitude." Forthcoming at ICIS 2008, Paris, France.

Darcy, J., A. Hovav, and D.F. Galletta "Awareness of Security Countermeasures And Its Impact On Information Systems Misuse: A Deterrence Approach," (forthcoming) Information Systems Research

McCoy, S., Everard, A., Polak, P. and Galletta, D.F.: "An Experimental Study of Antecedents and Consequences of Online Ad Intrusiveness," (forthcoming) International Journal of Human-Computer Interaction

Malhotra, Y. Galletta, D.F., and Kirsch, L.J. How Endogenous Motivations Influence User Intentions: Beyond the Dichotomy of Extrinsic and Intrinsic User Motivations, (forthcoming), Journal of MIS

Galletta, D.F., Chung, R., Haney, M., Pike, J., and Polak, P. "Does Our Web Site Stress You Out? Information Foraging and the Psychophysiology of Online Navigation," Research in progress, ICIS 2007 (December), Montreal, CA.

Marks, P., P. Polak, S. McCoy, and D.F. Galletta “Sharing Knowledge: How Managerial Prompting, Group Identification, and Social Value Orientation Affect Knowledge-Sharing Behavior,” Vol. 51 No. 2, February 2008 Communications of the ACM.

McCoy, S., Everard, A., Polak, P., and Galletta, D.F., "The Effects of Online Advertising," Communications of the ACM, Vol. 50, No. 3, March 2007, pp. 84-88.

McCoy, S., Galletta, D.F. and King, W.R. "Applying TAM across cultures: the need for caution," European Journal of Information Systems Vol. 16, No. 1, February 2007, pp. 81-90.

Mu, E. and Galletta, D.F., “The Effects of the Meaningfulness of Salient Brand and Product-related Text and Graphics on Web site Recognition,” Journal of Electronic Commerce Research, V. 8, No. 2, 2007 pp. 115-127.

Benamati, J., Serva, M.A., Galletta, D.F., Harris, A., and Neiderman, F. “The Slippery Slope of MIS Academia: A Discussion of the Quest for Relevance in our Discipline,” Vol. 18, Article 32, March 2007, Communications of the AIS.

McCoy, S., Everard, A., Polak, P. and Galletta, D.F. “Online Ad Intrusiveness,” HCII 2007 Conference, Beijing, China; July 22-27, 2007.

Galletta, D.F. (forthcoming) "Human Factors and E-Commerce," chapter in Electronic Commerce and the Digital Economy, M.E. Sharpe, 2006.

Lopes, A. and D. Galletta “Consumer Perceptions and Willingness to Pay for Intrinsically-Motivated Online Content,” Journal of MIS, Vol. 23, Number 2, Fall 2006, pp. 203-231.

Galletta, D.F., Henry, R., McCoy, S., and Polak, P. March, 2006 "When the Wait Isn't So Bad: The Interacting Effects of Web Site Speed, Familiarity, and Breadth," Information Systems Research, Volume 17, No. 1, pp. 20-37.

Hartzel, K.S., Spangler, W.E., Grantz, M., and Galletta, D.F. “Toward an Adaptive Structuration Model of International Cyber-Crime, AMCIS 2006 Conference, Acapulco, pp. 78-81.

Costa, Claudia and Galletta, D.F. “Bridging the Online Gap: Using Process Visibility to Improve Customer Outcomes,” forthcoming, Academy of Management, OCIS Division, August 2006, Atlanta

Schiller, Shu and Galletta, D. “A Dyadic Analysis of Media Synchronicity and Task in Live Chat Online Customer Service (LCOCS),” forthcoming; AMCIS 2006 Conference, Acapulco, pp. 3001-3006

Everard, A. and Galletta, D.F. (2005-2006) "How Presentation Flaws Affect Perceived Site Quality, Trust, and Intentions to Purchase from an On-Line Store," Journal of MIS, Volume 22, Number 3, pp. 55-95 (fast-tracked from the AIS SIG-HCI Workshop, December, 2003).

Galletta, D., Henry, R., McCoy, S., and Polak, P. "Four Studies on Web Delay" (abstract published in the Proceedings): presented at the HCI International Conference 2005, Las Vegas, NV.

McCoy, S., Galletta, D.F. and King, W.R. (February, 2005) "Integrating National Culture into Individual IS Adoption Research: The Need for Individual Level Measures," Communications of the AIS, 15(12).

Malhotra, Y. and Galletta, D.F. (Summer 2005) "A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior," Journal of MIS, 22(1) pp. 117-152.

Galletta, D.F., Durcikova, A., Everard, A., and Jones, B. (July, 2005) "Does Spell-Checking Software Need a Warning Label?" Communications of the ACM 48(7), pp. 82-86.

Malhotra, Y. and Galletta, D.F. (2004) "Building Systems That Users Want to Use," Communications of the ACM, 47(12), 89-94.

Galletta, D.F., Henry, R., McCoy, S., and Polak, P. (2004) "Web Site Delays: How Tolerant are Users?" Journal of AIS, 5(1), 1-28.

Carey, Jane; Galletta, D.F; Kim, J.; Te'eni, D.; Wildemuth, B.; and Zhang, P. (2004) "The Role of Human-Computer Interaction in Management Information Systems Curricula: A Call to Action," Communications of the AIS, 13(23).

Durcikova, A., Galletta, D., and Butler, B., "The Role of Organizational Climate in the Use of Knowledge Management Systems to Support Problem Solving," Americas Conference on Information Systems, New York, NY, August 2004, pp. 2225-2229.

McCoy, S., Everard, A., Galletta, D., and Polak, P., "A Study of the Effects of Online Advertising: A Focus on Pop-Up and In-Line Ads," Third Pre-ICIS SIG HCI Workshop, Washington, D.C., December 2004.

Ahuja, M., Galletta, D.F., and Carley, K. (Feb. 2003) "Individual Centrality and Performance in Virtual R&D Groups: An Empirical Study," Management Science, 49(1), pp. 21-38.

Peace, A.G., Galletta, D.F. and Thong, J. (Summer 2003) "Software Piracy in the Workplace: A Model and Empirical Test," Journal of MIS. 20(1), pp. 153-178

Everard, A. and Galletta, D., "Effect of Presentation Flaws on Users' Perception of Quality of On-Line Store's Web Sites: Is it Perception that really Counts?" (nominated for best paper; fast-tracked to JMIS), Second AIS SIG-HCI Workshop, Seattle, December, 2003.

Galletta, D. and Polak, P., "An Empirical Investigation of Antecedents of Internet Abuse in the Workplace, AIS SIG-HCI Workshop, Seattle, December, 2003.

Galletta, D., Marks, P., McCoy, S., and Polak, P., "Sharing Knowledge: How Managerial Control, Group Identification, and Social Value Orientation Affect Knowledge-Sharing Behavior," Research in process; Knowledge Management Symposium, University of Minnesota, March 14-15, 2003.

Galletta, D., Durcikova, A., Everard, A., and Jones, B. "Cognitive Fit and An Intelligent Agent for a Word Processor: Should Users Take All That Advice?" Hawaii International Conference on Systems Science, January 2003.

Malhotra, Y. and Galletta, D., "Role of Commitment and Motivation in Knowledge Management Systems Implementation: Theory, Conceptualization, and Measurement of Antecedents of Success," Hawaii International Conference on Systems Science, January 2003.

Mu, E. and Galletta, D.F. "The Influence of the Meaning of Pictures and Words on Web Page Recognition Performance," Hawaii International Conference on Systems Science, January 2003.

Galletta, D., Marks, P., McCoy, S., and Polak, P., "What Leads us to Share Valuable Knowledge? An Experimental study of the Effects of Managerial Control, Group identification, and Social Value Orientation on Knowledge-Sharing Behavior," Hawaii International Conference on Systems Science, January 2003.

Books:

Human-Computer Interaction in Information Systems, (Dennis Galletta and Ping Zhang, editors) two-volume set of research monographs, part of the AMIS series (Vladimir Zwass, series editor; M.E. Sharpe, publisher). Status: published Spring 2006.

Working Papers

"How Social Influences Affect System Adoption and Use Intentions: Differentiating and Integrating Social Conformity and Self-Endorsed Choice," (research note), with Yogesh Malhotra and Laurie Kirsch, submitted to MIS Quarterly

"Scared Straight: An Empirical Comparison of Two Major Theoretical Models Explaining User Backups, (with Scott Boss), submitted to ICIS, May 6, 2008.

"Innovativeness and Knowledge Reuse: Examining the Impacts of a Knowledge Management System and Organizational Climate," with Alexandra Durcikova, Brian Butler, and Kelly Fadel, under revision for Information Systems Research (revision decision received April 29, 2008).

 “The Effect Of National Culture Dimensions On The Acceptance Of Information Technology: A Trait Based Approach” (2nd round) (with Scott McCoy and Bill King), under second revision for Journal of AIS.

“Determinants of Consumers’ Assessments of Value for Subscription-Based Online Content” (with Alex Lopes).

“Role of System  Users’ Choices in Technology Adoption and Implementation,” with Yogesh Malhotra and Laurie Kirsch.

 “How Social Influences Affect System Adoption and Use Intentions: Differentiating and Integrating Social Conformity and Self-Endorsed Choice,” Yogesh Malhotra and Laurie Kirsch.

“An Empirical Investigation of Antecedents of Internet Abuse in the Workplace,” (with Peter Polak) further data were collected in 2006; another round of data collection being considered; to be submitted to Data Base.

“Managing usefulness and ease-of-use of document backups: the relative efficacy of fear appeals and convenience” (with Scott Boss), gathered data; analyzed results; now writing paper

“Misleading with graphics” (with Jacqueline Pike), gathering data, IRB approval received.

“Web browsing of real sites and stress under high and low information scent and high and low time constraint (with Greg Moody), gathering data, IRB approval received.

“Web browsing and stress under high and low information scent and web delay,” (with Jacqueline Pike, Mark Haney, Rachel Chung, and Peter Polak) IRB revision in process.

Awards and Honors

Elected President of Association for Information Systems (term is from July 2007 to June 2008).

MIS Quarterly Developmental Associate Editor Award, 2007.

Nominated for University-wide Mentorship Award 2006, 2007, 2008.

Selected as a fellow, Association for Information Systems, December 2002 (see www.aisnet.org/award/bios/galletta.html).

Inducted to Beta Gamma Sigma, June 13, 2002.

Received $5,000 IBC grant for cross-cultural Web delay study.

Received $4,500 Dean’s small grant for purchasing GSR detection devices for bio-physiological web usage study.

Received $25,000 from UCIS to hold a conference on Demand Aggregation for Broadband Deployment in Rural Communities (held conference March 3–4, 2003; with Martin Weiss and Ken Sochats).

Best paper award: Academy of Management's OCIS Division, August 2002

Best presentation award: "Web Site Delays: How Slow Can You Go?" First AIS SIG-HCI Workshop, Barcelona, December 2002.
Nominated for best paper award: Hawaii International Conference on Systems Sciences, January 2003, for the spell checking study.

External Service and Assignments

Will serve as ICIS Doctoral Consortium co-chair, December 2008 in Paris.

Will serve as ICIS Co-Chair in Shanghai, 2011

Program cochair, Americas Conference on Information Systems, August 2003.

Program cochair, International Conference on Information Systems, December 2005.

Editor-in-Chief, ISWorld.org (2004-2006)

Recently finished a term as an Editorial Board member, MIS Quarterly.

Member, editorial board of Cycle Time Research, Data Base, and Information Systems and E-Business Management.

Treasurer of International Conference on Information Systems, 1994–98.

VP of Member Services, Association for Information Systems, 2000–03.

Council Member, Association for Information Systems, 1996–97.

General Chair, Publicity Chair, Session Chair, Association for Information Systems Inaugural Conference, August 1995.

Local Arrangements Chair, 1987 ICIS Doctoral Consortium.

Member or chair, several committees and task forces for the International Conference on Information Systems and the Association for Information Systems.

Consulting Activities

Developed and taught the course "Information Technology for non-IT Executives" for Federal Express Ground, 2007 and 2008

Assisted in developing an initial e-commerce strategy, Mine Safety Appliances

Taught MIS in tailored program for Bristol-Myers/Squibb in Shanghai, China (with simultaneous translation)

Taught MIS for CEIBS (China-Europe International Business School)
Academic Director for Management in Technology Organizations program

Personal Interests

Dennis Galletta is an avid photographer, and took over 600 photos during his Semester at Sea voyage (www.pitt.edu/~atsea). He also has provided many of the faculty photos on the Katz Web site and has produced and edited a Dean's video podcast for our international programs. Other personal interests include personal computers, home wireless networks, and high-definition and high-fidelity home theater equipment.