University of Pittsburgh

Faculty

Jennifer Shang

Associate Professor of Business Administration

Office: 254 Mervis Hall
Phone: 412-648-1681
E-mail: shang@katz.pitt.edu

Degrees

PhD, Operations Management, University of Texas at Austin
MBA, University of Iowa
Bachelor of International Business, National Taiwan University

Courses Recently Taught

BQOM 1070 Operations Management (CBA)
BQOM 2017 Simulation I (MBA)
BQOM 2018 Simulation II (MBA)
BQOM 2051 Operations Management Project (MBA)
BQOM 2401 Statistical Analysis: Uncertainty, Prediction and Quality Improvement (MBA and EMBA)

Interest Groups

Operations, Decision Sciences, and Artificial Intelligence

Profile

Jennifer Shang was a research fellow at The Advanced Manufacturing Program in The IC2 Institute at Austin, Texas, and was a Lilly Endowment Teaching Fellow. In the MBA program, she teaches Statistics, Production Management and Process Improvement, and Simulation. In addition, she teaches the undergraduate Operations Management and Quantitative Method, and courses at the EMBA, IEMBA, and PhD levels as well.

Shang's current research emphasizes three areas: (1) The design, planning, scheduling, and control of operational systems in manufacturing and service organizations. She develops theoretical and heuristic approaches to improve the productivity and quality of business process flows. (2) Design and evaluation of integrated information/operational systems. Given the importance of technology, she emphasizes the innovative use of information technology in the value chain management. (3) Multi-criteria decision making. She uses Data Envelopment Analysis (DEA) to measure the relative efficiency of operating units. She also applies Analytic Hierarchy Process (AHP) and Analytic Network Process methods to make decisions in complicated environments.

Research Interest Areas

Manufacturing and Service Operations Management, Quantitative Methods, Operations Research and Information Systems

Publications

"A Unified Framework for Multi-Criteria Evaluation of Transportation Projects,#quot; with Y. Tjader and Y. Ding, IEEE Transactions on Engineering Management, Vol. 51, Issue 3, pp. 300-313, 2004.

"Operational Design of a Supply Chain System Using Taguchi Method, Response Surface Methodology, Simulation, and Optimization," with S. Li and P. Tadikamalla, International Journal of Production Research, Vol. 42, No. 18, pp. 3823-3849, 2004.

"Modeling Financial Series Distribution: A Versatile Data Fitting Approach," with P. Tadikamalla, The International Journal of Theoretical and Applied Finance (IJTAF),Vol. 7, No. 3, 2004.

"Supply Chain Efficiency: E-Business Adaptation and SC Member Relationship," with F. Du, Y. Tjader, and T. Chow, Asian Pacific Management Review. Vol. 9, No. 5, pp. 969-998, 2004.

"Integrated Supply Chain Management for Efficiency Improvement," with Z. Chen and S. Ma, International Journal of Productivity and Quality Management, Vol. 1(1/2), 2006, pp. 183-206

"Group Decision Making Through Voting: Head-Count versus Intensity of Preference", with T. Saaty, Socio-Economic Planning Sciences, vol. 41, pp.22-37, 2007

"The Analytic Hierarchy Process and Human Resource Allocation: Half the Story", with T. Saaty and K. Peniwati, to appear in Mathematical and Computer Modeling

"Online Revenue Enhancement: A Study of Website Design Impact on Customer Trust", with F. Duh, L. Hu and T. Chow, to appear on International Journal of Revenue Management

"Decision Making in Academia: a Case of the Dean Selection Process", with R.Gibney, to appear in Mathematical and Computer Modeling

"Manufacturing Planning and Control Technology vs. Operational Performance: An Empirical Study of MRP and JIT in China", with Z. Chen , International Journal of Manufacturing Technology and Management, forth coming

External Service

Editorial Board
International Journal of Revenue Management
International Journal of Productivity and Quality Management

Awards and Honors

2005: Recognized as the "Distinguished Professor" by the EMBA class 32 of Katz Graduate School of Business.

2003, 2004: Excellence in Teaching Award for MBA and EMBA program