William E. Hefley

Clinical Associate Professor of Business Administration
Information Systems and Technology Management
272B Mervis Hall
Curriculum Vitae: 


Ph.D., Organization Science & Information Technology, Carnegie Mellon University

M.S. Engineering & Public Policy, Carnegie Mellon University

M.S.S.M. (Systems Management), University of Southern California

Graduate Certificate in Information Systems, University of Southern California

B.A. (with Distinction), Psychology, San José State University

B.S. Computer Science & Political Science, University of the State of New York

Interest Groups

Decision, Operations and Information Technology

Courses Recently Taught

Bill Hefley teaches undergraduate and graduate courses in information systems, project management, supply chain management and global sourcing, and CSR/sustainability courses. Recent courses include:

MBA Courses

Information Systems 

Project Management Concepts and Processes 

Strategic Procurement and Sourcing Management 

Managing the Natural Environment 

Supply/Value Chain Management Project 

CBA Courses

Project Management

Procurement and Distribution Management 

Doing Business in Brazil 

Project Course in Supply Chain Management 

Executive Courses

Corporate Social Responsibility (CSR)

Value Creation and CSR


Dr. Hefley is a clinical associate professor of business administration. A member of the decisions, operations and information technology faculty, he is also associated with the David Berg Center for Ethics and Leadership and the International Business Center, one of the first five national resource Centers for International Business Education and Research (CIBER), and is an affiliated faculty member of the Asian Studies Center, the Center for Latin American Studies, and the Global Studies Center.

At Pitt Business, Dr. Hefley teaches in the MBA and MS MIS programs, including the graduate Project Management and Global Supply Chain Management Certificates; as well as in the undergraduate programs in CBA, including the Certificate in Supply Chain Management and the  International Internship Program. He maintains a research program encompassing corporate social responsibility in sourcing; process improvement in service settings; service value networks, such as IT/BPO outsourcing or Marcellus Shale exploration and production; leadership issues, and disparities in health care. Professor Hefley currently serves as faculty coordinator for Katz' Project Management Certificate; during AY 2010-2012, served as the faculty coordinator for supply chain/value chain initiatives. He is a frequent lecturer on social responsibility, service science education, service innovation, and global services and software delivery.

Dr. Hefley joined Pitt from Carnegie Mellon University, where in addition to serving as associate teaching professor in its Institute for Software Research, Hefley was program director of the Master of Science in Information Technology, IT Service Management Program; a member of the core faculty of the PhD program in computation, organizations, and society; an affiliated faculty member of the MBA Track in Technology Leadership program and the Masters of Information Systems Management program; and a member of the Human-Computer Interaction Institute. Dr. Hefley is a former Executive Consultant with IBM and previously taught in the IBM Executive Consulting Institute, and was previously a Senior Member of the Technical Staff at the Software Engineering Institute.

Dr. Hefley is a senior member of the ACM and the IEEE. He is also a member of AIS, APA, HFES, INFORMS, Institute for Supply Management (ISM), itSMF USA, PMI, and Sigma Xi. He is also a professional member of the International Association of Outsourcing Professionals (IAOP) and a member of the Global Sourcing Council. Dr. Hefley holds several professional certifications, having earned CDP - Certificate in Data Processing, CCP - Certified Computer Programmer, Business Specialization, and COP - Certified Outsourcing Professional designations.

Recent Publications


Hyder, E., Heston, K. M., Paulk, M. C. & Hefley, B. (2010). eSourcing Capability Model for Service Providers (eSCM-SP). Zaltbommel, NL: Van Haren Publishing.

Hefley, B. & Loesche, E. A. (2010). eSourcing Capability Model for Client Organizations (eSCM-CL). Zaltbommel, NL: Van Haren Publishing.

Curtis, B., Hefley, W.E., and Miller, S. (2009). People CMM, Second Edition: A Framework for Human Capital Management. (ISBN-10: 032155390X, ISBN-13: 978-0321553904). Boston, MA: Addison Wesley. (Second printing, 2012).

Also Published as: 

• Curtis, B., Hefley, W.E., and Miller, S. (2011). People CMM 人力资源管理框架(原书第2版). Chinese Edition. (ISBN 9787111351306).

Hefley, B. and Murphy, W. (Editors). (2008). Service Science, Management, and Engineering: Education for the 21st Century. (ISBN-10: 0387765778, ISBN-13: 978-0387765778). New York: Springer Science+Business Media, LLC.

Also Published as: 

• 服务科学、管理和工程. (2011). (Chinese translation, ISBN 9787030325051). Beijing, China: Science Press.


Ai, A. L., Noel, L. T., Appel, H. B., Huang, B., & Hefley, W. E. (2013). Overall Health and Health Care Utilization among Latino-American Men Nationwide. American Journal of Men's Health 7: 6-17.

Dubey, S.. & Hefley, W.E. (2011). “Greening ITIL: Expanding the ITIL Lifecycle for Green IT.” Kocaoglu, D. F., Anderson, T. R., Daim, T. U., Jetter, A. & Weber, C. M. (eds.), 2011 Proceedings of PICMET '11: Technology Management In The Energy-Smart World (PICMET), August 1-4, 2011, Portland, Oregon, pp. 2407-2414.  (Nominated for Best Student Paper Award.)

Hefley, B., Lamparter, S., Nikolaou, C., and Tai, S. (2010).  Perspectives Workshop: Service Value Networks (Dagstuhl Seminar Proceedings 10301). Wadern, Germany: Schloss Dagstuhl – Leibniz Center for Informatics.

Hefley, B. (2009). “Curriculum for a Graduate Program in IT Service Management.” The Third International Conference on the Virtual Computing Initiative (ICVCI3), Research Triangle Park, North Carolina, October 22-23, New York: ACM.

Harmon, R., Demirkan, H., Hefley, B. and Auseklis, N. (2009). “Pricing Strategies for Information Technology Services: A Value-Based Approach,” Proceedings of the 2009 Hawaii International Conference on System Sciences, Hawaii, Jan 2009.

Recent Working Papers

Hefley, B., Seydor, S., Bencho, M. K., Chappel, I., Dizard, M., Hallman, J., Herkt, J., Jiang, P. J., Kerec, M., Lampe, F., Lehner, C. L., Wei, T., Birsic, B., Coulter, E., Hatter, E. M., Jacko, D., Mignogna, S., Park, N., Riley, K., Tawoda, T., Clements, E., and Harlovic, R. (2011). The Economic Impact of the Value Chain of a Marcellus Shale Well. Pittsburgh, PA: Katz Graduate School of Business, University of Pittsburgh. Download the paper here.

Awards and Honors

Twice awarded IBM Faculty Awards, most recently as a Smarter Cities Faculty Award with Professor Thomas L. Saaty.

External Service and Assignments

Hefley is currently on the editorial boards of several journals and is Series Editor for the ITSqc book series at Van Haren and the Springer book series on Service Science: Research and Innovations in the Service Economy. He also served as a member of the US Technical Advisory Group (TAG) to the ISO Working Group (WG) on Social Responsibility, which developed the ISO 26000 guidance standard on social responsibility, and as a member of the US TAG to ISO/JTC 1/SC 7 WG 25 IT Service Management (United States Technical Advisory Group to the International Organization for Standardization’s Joint Technical Committee 1 - Information technology, Subcommittee 7 - Software and systems engineering, Working Group 25 -  IT Service Management).

Consulting Activities

Recent consulting activities have focused on economic development of the IT services sector within the Andean region, sponsored by the Inter-American Development Bank (IDB) and supply chain/value chain-related activities with the Institute for Entrepreneurial Excellence, University of Pittsburgh. Prior consulting activities have been with organizations such as Laureate Education, Sutherland Global Services, Ericsson, Tata Consultancy Services, Ltd., IBM, US Navy, Philips Corporate Design, and Lockheed Martin.